Terms & Conditions

Supply of Products and/or Services

DCS General Terms and Conditions for Supply of Products or Services
Engineering Services
Service Management
Local Area Network Services
Business Continuity and Disaster Recovery Services
E-Backup Management Services
DPR Services for Microsoft 365
Backup Services
Microsoft Cloud Services and Subscription Support Services
Citrix Cloud Services
Cloud Management Services (incl Azure)
Daisy Cloud Platform
Colocation Services
Cloud Remote Technical Advice Services
HSCN Connectivity Services
Connectivity Services
End User Service Desk Services
Desktop Management Services
Microsoft 365 Management Services
Inbound Services
Outbound Services
SSV Management
Remote Support
P1 - UC Services
P2 - Third Party OnlineUC Gamma
P3 - Cirrus Services
P4 - Teams Meeting Rooms Management Services
P5 - UC Management Services
P6 - UC MAC Services
P7 - UC Remote Technical Advice Services
P8 - Third Party Online UC Ringcentral Services
P9 - Third Party Online UC Content Guru Services
P10 - PhoneLine Plus Service
X1 - Supply of Products
X2 - Professional Services
X3 - Standard Operational Services
X3A - HSCN Standard Operational Services
X4 - Customer Design Authority Services
X5 – Rapid IT Workforce Services
X6 – Community Learning Portal Services
X7 Warehousing and Configuration Services
X8 - Installation Services
X9 - Training platform Management Services
X10 - Third Party Management Services
Serviced Office
Microsoft Application Support Services
SC N1 – Security Monitoring and Consultancy Services
SC N3 – Managed Microsoft Defender for Servers
SC N4 Security Assurance Services
SC N5 Cyber Security Incident Response Services
SC H3 DPR Services for Microsoft 365
SC I6 OnDemand by Daisy Services
SC I8 Cloud Remote Technical Support Advice Services
SC I9 GreenLake Services
SC G2 WiFi Services
SC J1 Connectivity Services
SC K4 – Azure Virtual Desktop Management Services

Mobile & Fixed Network

Mobile Network Services
Fixed Network Services
Mobile Device Management Services
Wandera Services
Mobile + Servies
IOT Mobile Network Services

DCS General Terms & Conditions for Supply of Products

Procurement

Acceptable Usage Policy